Returns & Refund Policy

If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Hair By Tstylez will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Hair By Tstylez will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 days. We only ship Monday through Friday. During major holidays and sales our shipping is 7-10 business days. We do not ship on weekends and Holidays. If there should be any delay with your order we will notify you via email.

Shipping rates and delivery estimates

Shipment confirmation and order tracking

You will receive a confirmation and order tracking number via email.

Customs, duties, and taxes

Hair By Tstylez is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Hair By Tstylez is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of the US.

Returns/Exchange Policy

For Exchanges you have 3-5 business days after you receive your item to decide if you want to make a change to your order. If you want to make a change to your order please email info@hairbytsylez.com. In this email please state your order number, and the details of the exchange. Once the exchange has been received and confirmed you can ship the item back to us. The item must be in the same condition as you received it. You are responsible for shipping fees. We highly suggest including insurance in case of carrier issues. Please send all return items to the address below.

PO BOX 10298
Merrillville, IN 46411

For returns we only offer store credit. To receive this credit the hair must be in the same condition as when you received it. For more information, please email us at
info@hairbytsylez.com